Speech of PGM Winston F. Garcia during the GV@PS Launch in Bantayan, Cebu (May 9, 2008)
In 2002, GSIS began the pursuit of its vision when it changed its corporate slogan from “Galing ng serbisyo, karapatan ng miyembro” to the more ambitious battle cry, “GSIS kahit saan, kahit kailan, maasahan.”
We transformed that slogan to reflect our vision of providing a kind of service where members and pensioners can enjoy their GSIS privileges and benefits anytime and anywhere.
From that day in 2002, when it embraced this proverbially impossible dream, there was no turning back for the GSIS.
With the eCard, the eCard Plus, and the GW@PS kiosk, the GSIS found itself at the forefront of providing convenient and efficient service. Pioneering as they were, one would think that the GSIS had finally fulfilled its dream of serving its members anytime and anywhere. One could be lulled into believing that the vision had already turned into reality.
Think again.
For the GSIS, the innovations of the eCard and the GW@PS were merely steps that the GSIS took to achieve bigger and better things. Our foresight was very clear — “Kahit saan, kahit kailan, maasahan.” This is our ultimate goal. Nothing less.
Still, all the technologies we developed and enhanced did provide us with a solid backbone to support our vision. However, the vision needed something more to make it real. We searched the world over to find the last piece of this technological puzzle.
Our search led us to rediscover the powerful yet untapped potential of the human voice.
Harnessing the power of voice biometrics, the GSIS has succeeded in developing a system where a wide range of GSIS services becomes available with human voice activation.
Simply put, to access this service, a GSIS member or pensioner only needs to call up the GSIS. The caller identifies himself, through his voice. Right there and then, all the GSIS services that he needs will be made available to him.
Finally, we have a system that creates a perfect balance between secure and sophisticated technology with simplicity of use.
With this system, t brings me pride to announce before you that our vision of providing services anytime and anywhere is no longer a dream and an empty promise but a living reality in full and vivid colors.
Ladies and gentlemen, I bring you, the GSIS Voice Activated Processing System (GV@PS).
More than a year of research and development was devoted to perfect the GV@PS. Last year, we have already successfully piloted the GV@PS for our pensioners residing in the United States and Canada.
Today, here in this paradise island of Bantayan, we officially launch the GV@PS — our newest signature of convenience in service delivery. Our members and pensioners here in Bantayan are given the first taste of the brand of convenience all our members and pensioners are set to experience in the coming months when we finally roll out the GV@PS to the general membership.
As we are preparing the GV@PS, we are also preparing our mmbers and pensioner for it. In fact, as we speak, we have started a massive campaign to inform our members and pensioners on what the GV@PS is all about and, more significantly, how this will change the way they transact business with the GSIS.
Ladies and gentlemen, what we see now started with a dream. Over time, this dream evolved into a promise — a solemn commitment to our members and pensioners that the day will come when the GSIS will be as efficient as it neverwas before… that one day the GSIS can be relied upon more than it ever was before.
With the GV@PS, the GSIS service is no longer constricted by time and distance, nor by access to GSIS office or kiosk. For today, we have succeeded in doing what no institution in the world, whether private or government, has been able to do, and that is, to place our services literally in the tip of the hands of our members, whenever they want and wherever they may be.
Today, the dream has turned to reality; the promise is finally fulfilled.
Thank you for believing in the GSIS.
Source: GSIS Layunin, Vol. 4 Issue 5, May 2008