GV@PS: Service Anytime, Anywhere
Today, 1.5 million GSIS members and pensioners all over the Philippines, and even those residing abroad, enjoy transactions that are highly secure, fast, efficient, and paperless. Thanks to the breakthrough innovations of the eCard Plus and the GSIS Voice-Activated Processing System (GV@PS).
Much like the uniqueness of fingerprints, each person can also be identified by the unique characteristics of his voice. When a person talks, he creates a distinct voice characteristics and gives speaking patters that are enough to establish his unique identify. Unlike other virtual signatures, voice biometrics is accurate and convenient — an emerging technology that completely supports the growing demands for a highly secure authentication system. All over the world, corporate giants, including global banks, multinational customer care industries, and law enforcement agencies, are turning to voice biometrics for different applications.
What is voice biometrics?
Behind the science of voice biometrics is the developent of a numerical model of the sound, pattern, and rhythm of an individual’s voice. This is called voiceprint.
A voiceprint provides a solid identification system. It is difficult to forge, is reliable, easy to use, and produces a detectable audit trail. The distinctness of speech creates an indelible personal signature — one that can neither be forged nor duplicated.
Unlike other authentication systems, voice biometrics requires no special equipment. As soon as the voice is registered, transactions can be as simple as making a phone call. Whether through a landline or a mobile phone, this platform makes it possible for users to comfortably interact with the voice biometric application without any additional training.
Coupled with the standard identification and verification client screening techniques, the voice biometrics system is, without a doubt, the new infallible technology. This is th power of voice signature.
What is GV@PS?
At the core of the GV@PS is voice biometrics — a secure and highly efficient authentication system. It is powered by the integrated technological capabilities of telephone, voice authentication, voiceprints, and virtual private network.
As no two voices are alike, it can be used as a unique signature — a signature that securely allows members and pensioners to transact with the GSIS using any phone, even cellular phones.
How to enroll and use the GV@PS?
To enroll, members and pensioner only need to present their eCard Plus to the GSIS authorized representative (GAR) in GV@PS enrollment centers. the GAR will assist the enrollee in recording and storing his voice data, thus creating his distinct voice signature.
A few minutes after enrolling, members and pensioners may call up the GV@PS hotline. Globe subscribers may call 1-800-8-8474747 and Smart subscribers may call 1-800-10-8474747. These are toll-free numbers and all calls made in the Philippines are free of charge.
Once they call the GV@PS hotline, members and pensioners should state their 11-digit GSIS ID number. The GV@PS authenticates callers’ voice by matching it with the voice signature stored in its system. As soon as the GV@PS recognizes the callers, they can start transacting with the gSIS right where they are, as if they are doing business inside GSIS offices or through the GW@PS kiosks. With the GV@PS, members can enjoy the same frontline transactions off site in a completely paperless environment. No need to go to GSIS offices!
GSIS members can apply for loans and avail of other services using any telephone, including their cell phone, right at the comfort of their homes. GSIS pensioners can renew their active status without having to visit their servicing GSIS office or to access a GW@PS kiosks, thus ensuring the continuous receipt of their monthly pensions.
To eliminate fears of identify theft, each transaction requires a voice pin — a four-digit number that the caller has to state. This vocal password electronically verifies the identify of callers by matching how they state randomly given numbers with the encrypted voiceprint found in the GSIS database.
Simple, fast, and safe. This is GSIS service — 24/7, anywhere in the world.
Source: GSIS Layunin, Vol. 4 Issue 5, May 2008